Welcome to The Shoe Chic! These Terms and Conditions outline the rules and regulations for using our website (theshoechicshop.com) and purchasing our stylish footwear and apparel.

By accessing our website and making a purchase, you agree to these terms. Please read them carefully before placing your order.

1. Our Customers

The Shoe Chic caters to fashion-conscious individuals seeking:

  • Trendy footwear including boots, clogs, sandals, sneakers, and athletic shoes
  • Comfortable and stylish apparel like hoodies, sweatshirts, pants, shorts, and swimwear
  • Quality products with a focus on both fashion and functionality

Our products are available to customers worldwide, excluding certain Asian countries and remote areas.

2. Website Use

User Responsibilities

  • You must be at least 18 years old or have parental consent to make purchases
  • You agree to provide accurate and complete information when creating an account or placing an order
  • You are responsible for maintaining the confidentiality of your account credentials

Intellectual Property

All content on this website, including images, text, logos, and product designs, is the property of The Shoe Chic and protected by intellectual property laws. Unauthorized use is prohibited.

3. Products & Services

Product Descriptions

We strive for accuracy in product descriptions, colors, and sizing information. However, slight variations may occur due to monitor settings and manufacturing processes.

Availability

All products are subject to availability. We reserve the right to discontinue products without notice.

4. Ordering & Payment

Order Process

  1. Add items to your cart
  2. Proceed to checkout
  3. Enter shipping and payment information
  4. Review and confirm your order
  5. Receive order confirmation via email

Accepted Payment Methods

  • Visa
  • MasterCard
  • JCB
  • PayPal

Pricing

All prices are in USD and subject to change without notice. You are responsible for any applicable taxes or customs duties.

5. Shipping & Delivery

Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping ($12.95) via DHL or FedEx – 10-15 business days after shipment
  • Free Shipping via EMS for orders over $50 – 15-25 business days after shipment

Delivery times are estimates and may vary due to customs processing and location.

6. Returns & Exchanges

Return Policy

  • 15-day return window from delivery date
  • Items must be unworn, unwashed, with all original tags and packaging
  • Non-returnable items: Swimwear (unless tags intact and hygienic liner undisturbed) and customized items

Return Process

  1. Email [email protected] with your order number and return details
  2. Wait for return authorization (1-2 business days)
  3. Ship items to our return center at 4693 Snider Street, Colorado Springs, CO 80904 USA
  4. Allow 3-5 business days for processing after we receive your return

Refunds

Refunds are issued to the original payment method within 7-10 business days. Original shipping fees are non-refundable unless the return is due to our error.

7. Liability & Disputes

Limitation of Liability

The Shoe Chic is not liable for:

  • Incorrect shipping information provided by the customer
  • Delays caused by shipping carriers or customs
  • Minor variations in product color or appearance
  • Damages occurring during transit

Damaged or Incorrect Items

Contact us immediately at [email protected] with photos of damaged or incorrect items. We’ll arrange replacements or refunds and cover return shipping costs.

8. Privacy & Data Protection

We respect your privacy. Personal information is collected only to process orders and improve your shopping experience. We do not sell or share your data with third parties for marketing purposes.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date.

10. Contact Us

For questions about these Terms and Conditions, please contact our stylish customer service team:

Email: [email protected]
Address: 4693 Snider Street, Colorado Springs, CO 80904 USA

Thank you for choosing The Shoe Chic. We appreciate your business and are committed to making your shopping experience as stylish and seamless as possible!