At The Shoe Chic, we’re committed to making your shopping experience as stylish and seamless as possible. Whether you’re looking for the perfect pair of boots, comfortable clogs, or trendy swimwear, we want you to love your fashion finds. Below you’ll find all the details about our shipping and return processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

1. Standard Shipping (via DHL or FedEx)

  • Delivery time: 10-15 business days after shipment
  • Flat rate: $12.95
  • Includes tracking and insurance

2. Free Shipping (via EMS)

  • Available for orders over $50
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re happy to help with returns or exchanges.

Return Policy Details

  • Return window: 15 days from the delivery date
  • Condition: Items must be unworn, unwashed, with all original tags attached, and in original packaging
  • Non-returnable items: Swimwear (unless tags are intact and hygienic liner is undisturbed) and any customized/personalized items

How to Return or Exchange

  1. Initiate Your Return: Email our customer service team at [email protected] with your order number and details about the item(s) you wish to return or exchange. You may use the template below.
  2. Wait for Approval: We’ll respond within 1-2 business days with return authorization and instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached. Include the original packing slip or a copy of your order confirmation.
  4. Ship Your Return: Send the package to our return center at:
    The Shoe Chic Returns
    4693 Snider Street
    Colorado Springs, CO 80904
    USA
    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.
  5. Processing: Once we receive and inspect your return (typically within 3-5 business days), we’ll process your refund or exchange.

Return Request Email Template

Subject: Return/Exchange Request for Order #[Your Order Number]

Dear The Shoe Chic Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:

  • Item Name:
  • Size/Color:
  • Reason for return/exchange:
  • Preferred resolution: [Refund/Exchange for (specify item if exchanging)]

Please let me know the next steps to complete this process.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

  • Refunds will be issued to the original payment method within 7-10 business days after we receive and process your return.
  • Shipping fees are non-refundable unless the return is due to our error.
  • For exchanges, we’ll ship your new item once we receive your return. Standard shipping rates apply for exchanges unless the original item was defective or incorrect.

International Returns

Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping method as we cannot be responsible for items lost in transit.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover return shipping costs.

For any questions about our shipping or return policy, don’t hesitate to contact our stylish customer service team who are always happy to help!