Privacy Policy

At The Shoe Chic (“we,” “us,” or “our”), we value your trust as much as we value your style. This Privacy Policy explains how we collect, use, protect, and share information about you when you visit theshoechicshop.com (the “Site”) or make purchases from our fashion-forward collections.

1. Information We Collect

To provide you with a seamless shopping experience, we collect:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping/billing address, payment information (processed securely through our payment gateway), and phone number.
• Order Information: Details about the stylish products you purchase, including size preferences and style selections.
• Device and Usage Information: We automatically collect information about how you browse our Site, including IP address, browser type, pages viewed, and referring URLs to enhance your shopping experience.
• Communications: When you contact our customer service team, we keep records of those interactions.

2. How We Use Your Information

Your information helps us deliver the fashion-forward service you expect:

• Process your orders and deliver your stylish purchases
• Communicate with you about orders, products, and promotions
• Improve and personalize your shopping experience
• Prevent fraud and enhance the security of our Site
• Comply with legal obligations and protect our rights
• Analyze trends to better serve our fashion-conscious customers

3. Sharing Your Information

We only share your information when necessary to provide our services:

• Service Providers: We work with trusted partners who help with payment processing (like PayPal), shipping, marketing, and website operations.
• Legal Compliance: We may disclose information if required by law or to protect our rights and safety.
• Business Transfers: If The Shoe Chic is involved in a merger or acquisition, customer information may be transferred as part of that transaction.

We never sell your personal information to third parties.

4. Data Storage and Security

Your style secrets (and personal data) are safe with us:

• We store data on secure servers with industry-standard protections
• All payment transactions are encrypted using PCI-DSS compliant 256-bit SSL technology
• We implement appropriate technical and organizational measures to protect your information
• While we strive to protect your data, no system is 100% secure – we encourage you to use strong passwords and protect your login information

5. International Data Transfers

As a global fashion destination, your information may be transferred to and processed in countries outside your residence, including the United States where our servers are located. We ensure all transfers comply with applicable data protection laws.

6. Your Rights and Choices

You have control over your personal information:

• Access: You can request details of the personal information we hold about you
• Correction: You can update your account information at any time
• Deletion: You may request deletion of your personal information, subject to legal requirements
• Marketing Preferences: You can opt-out of marketing communications at any time
• Account: You can deactivate your account by contacting us

7. Cookies and Tracking Technologies

Like most stylish online stores, we use cookies and similar technologies:

• Essential Cookies: Necessary for the Site to function (e.g., shopping cart)
• Performance Cookies: Help us understand how visitors use our Site
• Marketing Cookies: Allow us to show you relevant fashion content

You can manage cookie preferences through your browser settings, but some features may not work properly without cookies.

8. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

9. Changes to This Policy

We may update this policy to reflect changes in our practices. We’ll notify you of significant changes by posting the new policy on our Site with an updated “Last Updated” date.