Welcome to The Shoe Chic’s FAQ page! We’ve compiled answers to the most common questions about our stylish footwear and apparel, shipping policies, returns, and more. Can’t find what you’re looking for? Our fashion-forward customer service team is always happy to help at [email protected].
About The Shoe Chic
What kind of products does The Shoe Chic offer?
We’re your destination for trendsetting footwear and comfortable apparel that tells your unique style story. Our collections include:
- Statement shoes (boots, clogs, sandals, sneakers & athletic shoes)
- Casual-cool clothing (hoodies & sweatshirts, shirts & tops, pants, shorts)
- Adventure-ready gear (hiking footwear)
- Seasonal must-haves (swimwear)
Where is The Shoe Chic located?
Our style headquarters is at 4693 Snider Street, Colorado Springs, US 80904. While we’re based in the U.S., we ship our fashion finds worldwide (excluding some Asian and remote areas).
Ordering & Account
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient checkout. Your payment information is always protected with industry-standard encryption.
How do I track my order?
The moment your fashion-forward finds leave our warehouse, we’ll send you a shipment notification email with tracking information. You can follow your package’s journey right to your doorstep. For DHL/FedEx shipments, tracking is typically available within 24 hours; EMS tracking may take slightly longer to activate.
Can I change or cancel my order after placing it?
We process orders quickly to get your style essentials to you ASAP! If you need to make changes, email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage (typically within 4-6 hours of ordering).
Shipping & Delivery
What are my shipping options?
We offer two stylish shipping solutions:
- Standard Shipping ($12.95): Via DHL or FedEx, arrives in 10-15 business days after 1-2 day processing. Perfect when you need those must-have sneakers for an upcoming event.
- Free Shipping: On orders over $50 via EMS, arrives in 15-25 business days after processing. Ideal when building your seasonal wardrobe.
Do you ship internationally?
Absolutely! We ship globally to fashion lovers worldwide, excluding some Asian countries and remote areas. International orders may be subject to customs fees, which are the customer’s responsibility. Check your country’s import policies for details.
What if my package is lost or delayed?
While rare, shipping delays can happen. If your package hasn’t arrived within 5 business days of the estimated delivery date, contact us with your order number. For lost packages, we’ll work with the carrier to resolve the issue and get you your fashion finds or a refund.
Returns & Exchanges
What’s your return policy?
We want you to love every piece you order! If something isn’t perfect, you have 15 days from delivery to initiate a return. Items must be unworn, in original condition with tags attached. Simply email us at [email protected] to start your stress-free return.
How long do refunds take?
Once we receive your return, please allow 3-5 business days for processing. Refunds are issued to your original payment method. Credit card refunds typically appear within 5-10 business days, depending on your bank.
Do you offer exchanges?
Currently, we process returns and new orders rather than direct exchanges. For fastest service, place a new order for the correct size/color while processing your return. This ensures you get the right items without waiting for the return to complete first.
Product Care
How should I care for my footwear/apparel?
Each product comes with care instructions, but here are some style-preserving tips:
- Leather shoes/boots: Use quality conditioner and store with shoe trees
- Hoodies & sweatshirts: Wash inside out in cold water, lay flat to dry
- Hiking gear: Follow manufacturer’s waterproofing recommendations
- Sandals: Avoid prolonged water exposure and store dry
What if I receive a damaged or incorrect item?
We meticulously inspect every order, but if something’s amiss, email us within 48 hours of delivery with photos of the issue. We’ll quickly arrange for a replacement or refund – because flawless style should be effortless.
Still Have Questions?
Our customer style consultants are always here to help you navigate your fashion journey. Reach out to us at [email protected] – we typically respond within 24 hours (except weekends and holidays).
Ready to refresh your wardrobe? Explore our collections and discover pieces that tell your unique style story.